Terms and Condition
1. Detailed description of goods and/or services
ROCKINGNHEELS is a lifestyle brand business which focuses on healthy living ,in the form of exercise ,loving ones body and athleisure wear.
2.Delivery Policy
Subject to availability and receipt of payment, requests will be processed within 5 days and delivery confirmed by way of booking number .ROCKINGNHEELS exclusively uses the courier service The Courier Guy and all delivery costs are free.
3.Export restriction (Optional)
The offering on this website is available to South African clients only.
4.Return and Refunds policy
The provision of goods and services by ROCKINGNHEELS is subject to availability. In cases of unavailability, ROCKINGNHEELS will refund the client in full within 30 days. Cancellation of orders by the client will attract a 50% administration fee.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at bookings@rockingnheels.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bookings@rockingnheels.com and send your item to: 95 Berger street, midrand , Johannesburg, Gauteng, 1685, South Africa.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 95 Berger street, midrand , Johannesburg, Gauteng, 1685, South Africa.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
5.Customer Privacy policy
ROCKINGNHEELS shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
6.Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the ROCKINGNHEELS bank account, the details of which will be provided on request.
7.Card acquiring and security
Card transactions will be acquired for ROCKINGNHEELS via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
8.Customer details separate from card details
Customer details will be stored by ROCKINGNHEELS separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
9.Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
10.Responsibility
ROCKINGNHEELS takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11.Country of domicile
This website is governed by the laws of South Africa and ROCKINGNHEELS chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature,
12.Variation
ROCKINGNHEELS may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13.Company information
This website is run by private company based in South Africa trading as ROCKINGNHEELS and with registration number 2014/119487/07 and Director(s).
ROCKINGNHEELS contact details :
Company Physical Address: 95 Berger Street , Vorna Valley ,Midrand ,Johannesburg ,Gauteng . 1682.
Email. Booking@rockingnheels.com
Telephone: 0733138475